linda1mam
27 Mei 2024
The property is not at all as advertised. We were extremely disappointed with our experience. There was a smell of sewage in our apartment on arrival, we asked for it to be cleaned and this took two days and wasn't resolved by surface cleaning. There wasn't any duvet cover and this also took tow days for delivery to the room. It was full of holes and worn out, as were the towels which were frayed and washed out. The WIFI was only accessible on the balcony of the apartment, when we brought this to the attention of the receptionist, it appeared she was aware of this problem, it took two days to receive the WIFI extender. The pictures of the property are misleading and may have been taken years before. It is an old and tired complex. The pool bar as advertised is like a cold and lonely bus terminus, it opens sporadically. We decided to check out on day three as the smell of sewage was still there and we feared for our health in inhaling this for any longer. We explained the situation to the receptionist and asked if there was any possibility of partial refund, she assured us she would discuss with management. not surprisingly we have heard nothing from the property since we checked out. It was a relief to depart this property and needless to say we will never darken their door again. Lanzarotte is a fantastic location and places like this should not be allowed to ruin anyones well deserved vacation.
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